I am intensely curious, with a spirit of adventure that is tempered by my very strong aversion to anything with potential to cause pain. I love travel, photography, reading, gardening, yoga, music and propelling myself through space (biking, dancing, walking, dancing while walking). I've never considered a lack of proficiency in any of the previous activities to be a hindrance, counting on abundant enthusiasm to make up for my shortcomings.
There is oh so much to say about Fes, but it will have to wait till we get back to New Jersey. Instead, this post will focus solely on the incredible Riad Salaam Fes.
Although the neighborhood dates back to the ninth century, our riad is far more modern than that. Built in the seventeenth century, it is still owned by the same family. It WAS restored about thirty years ago, so like the country of Morocco, it successfully melds the old with the new. Even though the ceilings are high, and the courtyards cool the building, our room is equipped with air conditioning.
If you have ever visited the Alhambra, wouldn’t you agree that this riad resembles that beautiful fortress in Granada? The best part—our riad has all the modern conveniences, like up to date bathrooms and wifi.
It is not surprising that it took 16 years to complete the restoration. The attention to detail is mind boggling.
Check out our room. I ask you, is this not a bed befitting a sultan?
Half of the room. I couldn’t fit the sitting area into one photo.
Another modern convenience? A liquor license. Yes, in some Moroccan cities, you CAN enjoy wine and beer.
The panoramic view from the rooftop terrace, taken earlier in the day. No photos from our “happy hour”. By then, it was too dark and we were far too busy drinking to stop for a photo op.
You notice I said SOME Moroccan cities allow alcohol? Well, get ready for a story. When we arrived in Casablanca, Mostafa suggested that we buy wine there because it would not be available in Chefchaouen. Only problem: the Casablanca wine store was closed because of some sort of a COVID violation. Successfully reading the mood of the group, Mostafa went on a mission to get us some wine. On our way to Chefchaouen, we made a slight detour to Kenitra, coming up empty at three locations before Mostafa decided to change tactics. He started calling around to all his friends until he found one willing to purchase wine for us and deliver it to our riad. Is that not a truly dedicated and professional tour guide? We all feel very lucky to have him.
Bacchus smiled upon us in Rabat, where we were able to purchase a sufficient supply for our stays in the desert and Marrakech. Because both Rabat and Fes allow alcohol to be served, we couldn’t BYOB in those cities. Our Rabat purchases are sealed and stowed in the bus, to emerge as the need arises.
What better way to end this post than with a photo of Mohammed VI and his family?
So, did a sultan sleep in Fes? The answer is definitely yes. Not only was Fes once a capital city, but the King is here now!
I love that OAT allows their guides the flexibility to modify the itinerary. Yesterday, instead of driving directly to Tangier, we took the scenic route. We returned to Tetouan, driving through the lovely modern section, then along the coast, stopping in the resort of Smir.
It was off season, so all the shops and restaurants were closed, still it was easy to see why Smir would be a popular vacation spot. Sadly, the self cleaning, solar public toilet was also closed, so no video of its operation. You’ll just have to use your imagination.
Until this trip, I had no idea that Spain retained control of two cities in Morocco. Ceuta is almost directly across from Gibraltar, so ships passing through the Straits have to pay Spain for the use of that passage. We were able to see Ceuta off in the distance from a roadside stop, but weren’t able to visit this heavily guarded border.
The other Spanish city, for those with inquiring minds, is Melilla. You can Google it.
We stopped to catch a glimpse of the Rock of Gibraltar, but it was only visible through binoculars, so again, no photo, but that’s okay, because Tangier is more visually compelling.
Morocco is definitely a country on the move. Their new port in Tangier is the largest in Africa and is shipping out huge quantities of cars every day. We were able to view some of the Renaults and Peugeots manufactured in Morocco from a distance.
Our drive took us to the very windy spot where the Mediterranean and Atlantic Ocean meet. Dave’s elf hat was on his head long enough for this shot to be taken before it went sailing over the cliff. And yes, it WAS a very steep cliff, but fortunately Mostafa is athletic, and heroically retrieved Dave’s hat.
Before the trip, I’d been warned that Tangier was dirty, crowded and a somewhat scary place. That may have been the case years ago, but it was not our experience.
Relaxing in the square in the medina
We walked up a very steep hill to visit the old Portuguese fortress and were rewarded with several spectacular views.
On our way to the fortressTangier’s old port can be seen from the fortress
Morocco really treasures their long, positive relationship with the USA. Our visit to the American legation offered further proof.
I sure hope this comes up as a trivia question one of these days!
As usual, my posts lag behind our experiences. Tomorrow we leave Rabat for Fes. Forgive any typos…no time to proofread.
It would not be accurate to say we spent three DAYS in Chefchaouen because during our stay, we spent one day in a local northern village and another in Tetouan.
I can understand why other OAT travelers are so enthusiastic about this pre-trip. (For non-OAT travelers, OAT always offered the opportunity to add additional days before and after their main trips). The scenery is beautiful, the food is wonderful and inexpensive, the accommodations are gorgeous, and the people are so happy to see American visitors. As we were walking through the Medina, the locals were yelling “welcome”, “hello”, and different phrases, including “happy wife, happy life”.
Moroccans are very proud that their country was the first to recognize the brand new United States right after we achieved independence.
At Chourafa, the owner told us that Eisenhower stayed in that very dwelling during World War II, back before it was transformed from a private house to a restaurant.
Owner of Chourafa, entertaining us with his stories.
One feature of OAT is home visits, where we have the opportunity to spend time with a local family, sharing a meal and learning about their day to day lives. Our visit was with Mohammed, his lovely wife Ishhane, and their two daughters, where we enjoyed this fabulous feast made from ingredients grown on their farm in a little village so remote even Google hasn’t found it!
TagineKris and Ishhane with their assistant. Mohammed and his family built their house, including this kitchen.
It’s good we were so well fed, because after we left the village to return to Chefchaouen, we did a LOT of walking. It is a bit of a hike to get to Boulazaafar, the mosque that overlooks the city. Built by the Spaniards in the 1930’s as a way to make up both for the expulsion of Muslims after the fall of Andalusia in the late 1400’s, and for the Spanish invasions during the late 1800’s, it has never been used. Understandably, the Moroccans were a bit suspicious of the Spanish military’s attempt to make friends. Maybe they heard about the Trojan horse?
Okay, so it isn’t Hagia Sophia, but the location is pretty spectacular.
It is SO worth the 30 minute uphill stroll to get there in time to watch the sun drop behind the mountains.
From that vantage point, we could hear the call to prayer issuing forth from the 30+ mosques scattered throughout city.
Most of the other hikers were a bit younger than we were, by roughly 4 or 5 decades Another view of Chefchaouen: Different centuries coexisting. Women are doing their laundry in the stream and taking photos with their cell phones.
We were offered an optional trip to Tetouan, which all of us, except Mike took. Although the scenery on the drive was spectacular, in retrospect, I think I would have preferred to spend that time in Chefchaouen instead.
The optional tour consisted of a stop in a small Roman Museum, a walk by the palace, and through the Medina, the Jewish quarter and mella, and a seafood lunch in a restaurant across from the beach. Although enjoyable, I’d had similar experiences on other tours, so for me, additional time in Chefchaouen would have been preferable.
Talk about feeling welcome! The Moroccans were so excited that American tourists were visiting, they sent a camera crew to interview us. So, fellow OAT travelers in Morocco (I know you’re out there), tune in to channel 2 news tonight to see whether we survived the cutting room floor.
It was easy to be enthusiastic about Morocco. The people we have encountered have been so helpful and welcoming and our Riad, Dar Echchaouen, located in the old city, is over the top gorgeous,
If you’re wondering about the dog, he’s with me. Bonnie, my grandniece thought he should come along, so “Goldie” may be showing up in future travel shoots.
And now some history: Chefchaouen was created to be a secure refuge in the Rif Mountains for Muslims and Jews that Ferdinand and Isabella expelled from Spain. First question: Why is Chefchaouen known as the Blue Pearl of Morocco? Take a look for the answer.
Dave, Mostafa, Kris, Tony, Mike, TerriThe Medina
Next question—exactly WHY are so many of the buildings blue? Was it because it was easy to extract blue from a particular blue plant or mineral that was plentiful during the 1400’s? Was it because the color blue was thought to ward off evil spirits? Or did a former ruler just favor that particular hue?
If this were a multiple choice test, the answer would be “none of the above”. Buildings in Chefchaouen were painted blue in the early 2000’s to make the city attractive to tourists. And it worked! At least until Covid.
Hints for Future Travelers
To be on the safe side, unless you are flying non-stop to Morocco, get a PCR test. One member of our group was unable to board his Delta flight in Denver, which stopped in Paris, because he hadn’t had a PCR test. Interestingly, another member of the group flew from Denver on an earlier Delta flight and wasn’t asked to show proof (which was fortunate because she also hadn’t been tested). Both were fully vaccinated and showed their cards. The end result was Dave flew out a day later and met up with us late last night in Chefchaouen. Because he had purchased his air from OAT, they took care of his transportation from Casablanca to our riad. The moral of the story: it is better to have a test and not need it, than to have a “Dave adventure”.
And now the weather report for October travelers: it is glorious! Chefchaouen is warm during the day and cool enough for a sweater or light jacket in the morning and at night. Of course, this is only our third day here.
When we signed up for this Overseas Adventure Travel trip in August of 2019, the world was certainly a different place. Even 20 months after shutdown, Covid STILL has a significant impact on our daily lives. I will admit, we had some reservations about leaving home, even after being fully vaccinated, but through Facebook, I was able to connect with Rocky and Julie who traveled to Morocco with OAT in September. They kindly “friended” me, and because of their photos and posts, we felt comfortable forging ahead. My goal is to do likewise, but rather than posting on Facebook, I’ll be communicating via this blog. So, if you want to tag along with us to see whether you’d feel safe visiting Morocco, just sign up and you’ll get a notification via email whenever I post.
This first post might be boring for those who are not planning to become future Morocco travelers. It’s really a compilation of information I would have found helpful, prior to leaving home.
Getting there
Initially, we were flying to Casablanca via Paris on Air France, stopping in Paris for four days. Although we normally enjoy being on our own, because of Covid, we realized that we wanted the comfort of having a guide look out for us. Plus, with different countries having different rules, we figured those four days were a complication we could do without, so I hit the internet, to determine whether it was possible to get from JFK to Casablanca non-stop.
The only non-stop I could find was via Royal Air Maroc, which has one daily round-trip flight. It is a codeshare with American Airlines, but unfortunately OAT does not have an agreement with those airlines, so we were on our own. I’ll be honest—it was a little complicated, because with the code share, we had two different flight and booking numbers, and two different customer service phone lines. AND, although we booked and paid through the American site, we couldn’t use that site to select our seats. We also were unable to check in on-line, and print our boarding passes, something we normally do. A hassle, yes, but we avoided changing planes in Paris, and we arrived in Casablanca seven hours earlier than we would have if we’d stayed with Air France.
Royal Air Maroc
Our flight was scheduled to leave JFK at 8:40 PM, so we left our house at 3:45 PM because of NY traffic. It took almost 2 hours to get to the airport, but checking in and getting through security was relatively easy.
Our flight would arrive in Casablanca at 8:30 AM local time, 3:30 AM our bodies’ time. (It actually departed and arrived on time!) Knowing how poorly I do with sleep deprivation and jet lag, (picture a toddler who needs a nap) we decided to book business class on the way over so we could stretch out and sleep.
Business Class also included admission to the Primeclass Lounge in terminal 1. I’m not sure if Covid is responsible for the food offerings, but let’s just say that particular perk was not a selling feature.
Like USA Airlines, Air Maroc has lay flat seats in business class
I was surprised that dinner was provided on an 8:40 PM departure. In fact, I thought the appetizer was the whole deal and it was enough for me, so I skipped the hot entree. All I can tell you is there were three choices. We also got a decent breakfast. The business class perks that WERE selling features were a special line in passport control and priority luggage handling, so it was waiting for us when we arrived in baggage claim. In fact, the whole process went so fast and so smoothly, we were off the plane, through passport control, baggage claim and customs, had gotten money at the ATM and were outside the terminal in 25 minutes. To make the cost reasonable, we opted for economy on the way back. I promise to report on THAT flight too, so you, dear reader, will know what to expect from each option, should Air Maroc be in your future. Our return flight departs shortly before 1:00 PM, versus 7:30 AM (the Air France option), so we should be rested enough to deal with whatever version of economy Air Maroc offers.
Arrival
Our hotel, the Radisson Blu, arranged for a car to pick us up at the airport. The cost was 500 MAD and we were able to pay with our credit card. Our guide had warned us that only passengers are allowed inside the terminal, so we knew to look outside for our driver, right after we hit the airport ATM for some local currency. He also told us the most we could withdraw is 2000 MAD, ($235.22) delivered in 100 and 200 bills, so we were prepared for that. It took about an hour to get from the airport to the hotel, because of traffic and a couple of accidents.
Mohammed VI’s image is on the front of all bills, but the reverse varies. The hotel changed a large bill for us
Packing
Mostafa, our guide, sent us a wonderful welcome email, full of useful information, like where we would be able to have laundry done, (Fes, Ourazazade and Marrakech), and what to pack (bathing suit and hairdryer, among other essentials.) For a while, we seriously considered traveling with carry on only. After very carefully reading the luggage allowances on Royal Air Maroc’s website, I became concerned that ONE carry on meant just that, with no “personal item” allowed. We would have been really bummed if we had eliminated things that we wanted to bring, only to learn at the airport that one of our two carry-ons would have to be checked. So, out came the duffle, and in went more ”stuff”. Mike was able to easily include his laser pointer and binoculars, in anticipation of the dark skies in the Sahara. He’s an astrophysicist, so interested fellow travelers can look forward to a professional explanation of what we are seeing in the heavens.
Map
The image at the top of this post was created courtesy of Google maps. The cities we will be visiting are listed in order, with the blue pins giving you an idea of the ground we will be covering. Are any map aficionados out there? If so, this link will allow you to get additional information about the cities we are visiting by clicking on the blue pins. https://goo.gl/maps/Np8GEL1ripWqEgx57
For the past two years, we have been “Wishin’ and hopin’ and thinkin’ and prayin’, plannin’ and dreamin’ “ about traveling to Morocco. (Who remembers that song? Extra credit if you remember who sang it.) Right now, dreamin’ is Mike’s choice, but I’m going to check out the pool so I’ll be sunnin’ and swimmin’.
Many of us have seen the lists circulating on Facebook, asking how many places we’ve visited. One list includes those tourist hot spots that are on EVERYONE’s Bucket List, such as Kabul, Pyongyang, Lagos, and Tehran. Really?
Here’s a list that is far more achievable. You might not be able to claim to have visited all 100, but I’ll bet most can get to about 20 – 25.
Things are slowly starting to open up, despite the Covid variants. We restless souls are once again thinking about traveling. Several of my friends have asked about travel insurance, so I decided to update this post that I originally wrote oh so long ago, in 2019.
Is Trip Insurance worth it? Here’s the Cliffs Note version: It all depends. For some, trip insurance is definitely worth it. But there are caveats. Know what you need, know what you are buying, choose a reputable company, consider other options.
Know What You Need Medicare does not cover you when you are out of the USA, so for some people, the main reason for buying trip insurance is to get medical coverage. We are fortunate enough to have a very generous medicare supplement, which DOES cover us for emergency services wherever we are in the world. So, for that reason, I chose the AIG policy that offered minimal medical and dental coverage, and the medical coverage was secondary. (That means they will pay after other insurance has paid first. So, you need to submit to your primary carrier, and then whatever isn’t covered, you would submit to the secondary carrier.) If your health plan has a high deductible, and high out of pocket maximum, then you may want or need more generous travel insurance benefits.
For some people, “cancel for any reason” protection may make sense. This might be true for someone still in the work force, who may have to change vacation plans because of work responsibilities.
In the past, before Covid, our main concern had been trip cancellation for health reasons (either ours or a family member), or trip interruption. Remember when the volcano in Iceland erupted and people were unable to continue with their original travel plans? That’s the sort of thing that worries me.
You can get plans that offer trip interruption at 100% of the cost of the trip (the amount you are insuring) or 150% of the cost of the trip. Why would you want to purchase coverage for more than the cost of the trip? Well, if your trip is interrupted, you may have to stay in another country longer than planned or you may have to change flight arrangements (which could be very expensive).
What about Covid? Different travel companies have different policies. If a trip has been canceled by the tour company, most are offering the travelers a choice of either a refund or of rebooking with some kind of bonus. It is wise to check the tour company’s policy before submitting your deposit.
But what if you are not on a group tour? What if you are traveling on your own, driving to hotels that allow you to cancel within a day or two of arrival? You may not need any trip insurance at all.
Know What You are Buying I have used Insuremytrip.com to compare various travel insurance options. There are other companies, such as Squaremouth.com, but I’ve had good luck with Insuremytrip, so they are the only company that I have had experience with. Others may be more comfortable using an insurance agent to find the plan that best meets their needs. If you DO decide to do it on your own, be sure to download the complete policy and read it carefully so that you know exactly what you are getting. Things to look out for: Pre-Existing condition exclusion clauses, what qualifies as a covered reason for trip cancellation, what level of coverage is offered for things that are important to YOU and is that coverage primary or secondary? For example, I never check anything valuable when I travel, so I don’t care about the level of coverage for lost luggage. The airlines offer some coverage for delayed or lost luggage, and the airline is usually considered primary. If you are uncomfortable purchasing a plan from the internet, you can speak with a representative for Insuremytrip.com. They are not paid commissions, so they do not have a financial interest in your choice of plan. That may be true of similar companies.
Choose a Reputable Company Take the time to read the reviews. Insuremytrip, for example, includes Better Business Bureau ratings, AM Best ratings, years in business, and reviews by users for each of the companies offered, and allows you to do a side by side comparison of the plans. You can also do a google search.
Other Options Check your credit card for any coverage they might offer. You need to read the booklet that they give you when you first enroll, or compare the benefits of the various companies on line. I had never considered the Chase Sapphire Reserve card, because of its $550 annual fee. Then I read a post from a fellow traveler who explained that Chase reimburses you up to $300 for any travel expenses you incur during the year. They also offer trip interruption and cancellation insurance, up to $10,000 per person and $20,000 per occurrence, with a $40,000 per year maximum. To us, that coverage is easily worth the remaining $250 per year charge. Some of my friends swear by one of the premium American Express cards. It is also possible that Citibank has something competitive, but I have had no experience with either. You may also consider purchasing the insurance that your tour group offers. I always take a look, but so far, have been able to find more attractive options. That may change as we get older. If the thought of doing all that research gives you a massive headache, you can always choose an agent who is knowledgeable about trip insurance and can help you find the coverage that best meets your needs. If you don’t already have an agent, Dan Drennan was highly recommended by a traveler on a travel forum, and rightfully so. I’ve had positive experiences with Dan and am pleased to share his phone number with you: 402-343-3621.
Tips for Filing a Claim Sadly, in 2019, on our trip to Australia, we had the opportunity to investigate in great detail how Trip Interruption Coverage works. We were pleased (and quite frankly, amazed) by the speed with which we were reimbursed for our expenses. Here are some suggestions to help you navigate the claim process, should the need arise.
Notify the insurance company as soon as you realize you will be submitting a claim. They can email you the claim form, tell you what to include when you submit your claim and provide moral support. The medical team at AIG Travel Guard was wonderful. Although I didn’t need their help, it was nice to know they were available, if I wanted them to check up on me and my husband.
Keep ALL receipts. I immediately bought a spiral bound notebook and scotch tape, so that I could enter every receipt, by day, into the notebook, with notations indicating what the expense was for. It is very easy to lose small pieces of paper, like taxi receipts.
If you can, pay everything with one credit card. It makes documentation much easier. If you are in a foreign country, your credit card statement will have a record of the currency exchange rate for that item. You simply match the receipt against the credit card charge, and you save the claim examiner that extra task, which brings me to the next point.
Make it as easy as possible for the claim examiner to pay the claim. A claim for trip interruption is far more complicated than one for trip cancellation, so more information was needed to process our claim.
I created a “claim package”, with a cover letter and a table of contents. I explained what was being provided and identified the attached exhibits. I also created a spreadsheet showing what I expected to collect. It took me a day to get everything organized, but I didn’t have any back and forth with either insurance company.
This will give you an idea of the paperwork I submitted. Can you see why I wanted to help the claim examiner out?
Let’s hope we are all safely traveling again, real soon. Happy trails!
Since long before Covid, I’d been dreaming about traveling to Denali via a dome topped train. That dream, like many others, has been delayed indefinitely, but to my surprise, I found an alternative close to my childhood home.
Although I spent the first 25 years of my life in Massachusetts, and have since visited there more times than I can count, I never was aware that Cape Cod had one of those magnificent dome topped trains. I have no idea how long it has been in existence, and I never knew you could choose to enjoy a fabulous dinner on it during your three hour ride.
It seemed like the perfect option for a belated Father’s Day present for my 93 year old dad. Yes, this year, I celebrated Father’s Day in July. It’s the rebel in me. Who cares what the calendar says? I’ll celebrate whatever I want, whenever it pleases me, damn it.
The 5 course meal included crudités, chowder, this lovely salad,
your choice among four entrees (vegetarian, seafood, chicken and beef) and dessert.
My dad had the beef tenderloin. I chose the chicken cordon bleu. Both were delicious, and beautifully presented.
The price of the meal is included in the cost of your ticket. You choose among three classes of dinner service: First Class, Premium (the dome top) and Platinum (a club car). We went with Platinum so that we could experience the dome top. Even though it rained briefly during our trip, it still was a beautiful ride. If anything, the rain made the scenery look like an impressionistic painting.
Wine and cocktails can be purchased, so why not? How could I pass up an opportunity to get my dad a little tipsy? We bought a bottle, and I was driving, so you can guess who slurped up most of that bottle.
You can choose to depart from Falmouth, Hyannis or Buzzards Bay. The choice of day will determine which will be your departure station (or vice versa–your departure station determines the day of the week you’ll be riding.)
We were seated far enough apart, and the air conditioning was blasting away, so we felt comfortable and safe sharing this indoor space during COVID. (Plus we were both vaccinated).
More information is available on their website: Capetrain.com See the canal from a different vantage point. You’ll be glad you did!
We were originally scheduled to fly to Morocco on March 30, 2020. Well, we all know how THAT went. As late as March 3, 2020, we pondered canceling our trip, still uncertain as to whether or not it was safe to travel. Fortunately, the decision was made for us, so we were spared the anxiety and turmoil that other travelers experienced when they had to cut their trips short before everything closed completely down.
We had planned to take three other trips in 2020, our most ambitious travel schedule ever. So much for well laid plans. Like all the other travel enthusiasts out there, we discovered that 2020 would be the year that our big travel plans centered around obtaining groceries.
Fortunately, all our trips were with OAT and the company made rebooking painless, with generous travel credits. In fact, our rebooked trip is even better than the original, because we are including the pre-trip to Chefchaouen, an option that was not offered for our 2020 departure. Our fingers are crossed that in about three months, we will be doing an instant replay: packing and getting geared up for our trip.
So what do you do when you have about a year and a half interlude? If you’re me, you read a whole lot. The photo atop this post shows just some of the books I’ve read in preparation for our trip. These were all purchased from Thrift Books, an on line store that has an abundance of affordable second hand travel books in great shape.
If you are only going to read one book, I highly recommend “Dreams of Trespass” by Fatima Mernissi. Written in 1994, when she was 54 years old, Mernissi takes us back to her childhood and introduces us to two very different harems: the Fez home of her paternal grandparents and the country farm of her maternal grandparents. What I loved most about the book is it is written in the voice of a 9 year old girl. She asks “what makes a harem”? Do you need to have multiple wives (“farm” grandfather had 9) or can you have only 1 wife (like her father and uncle) and still be a harem? Does the harem have to have high walls (like in the city of Fez) or can it be wall-less like in the country? Ultimately, she concluded that unless you are a sultan, a harem was simply the home for an extended family; it offered a refuge for divorced and widowed women.
When Mernissi was a child, Morocco was a French “protectorate”. Remember that famous scene from the movie, Casablanca, where the Germans are out-sung by the French, who stand up and belt out La Marseillaise? Were there any Moroccans in that scene? If you are wondering what life was like for those conquered by the European “Christians”, Mernissi gives us this glimpse: “Christians, just like Muslims, fight each other all the time, and the Spanish and the French almost killed one another when they crossed our frontier. Then, when neither was able to exterminate the other, they decided to cut Morocco in half. They put soldiers near Arbaoua and said that from now on, to go north, you needed a pass because you are crossing into Spanish Morocco. To go south, you needed another pass because you are crossing into French Morocco.” I wonder what song the Moroccans would have sung had THEY been in Rick’s cafe?
Mernisi learned about World War II by listening to her male relatives who “talked about the Allemane, or Germans, a new breed of Christians who were giving a beating to the French and British, and they talked about a bomb that the Americans across the sea had dropped on Japan, which was one of the Asian nations near China, thousands of kilometers east of Mecca. The news about that bomb plunged father, Uncle Ali and my young cousins into deep despair, for if the Christians had thrown that bomb on the Asians who lived so far away, it was only a matter of time before they attacked the Arabs”
That’s the beauty of travel. It allows you to connect with people who, on the surface, seem so very different only to learn how much of our hopes, fears and desires are shared.
There are four ways your Tesla can be serviced: The usual ways, by bringing your car to their service center, or through a road call, but you can ALSO get your car serviced over the phone, via wifi, and with a “house call”. During my first 10 months of ownership, I’ve experienced three out of the four.
My first experience with Tesla’s service was a house call to install my garage door opener, ‘Home Link’. I made the appointment using the Tesla app on my phone, got instructions to ensure that the service rep would not be exposed to any Covid danger, and received confirmation of the date and time. Easy and efficient.
One of the many nice things about Teslas is there is so much routine maintenance you will never need, like periodic ‘lube, oil, filter’, tune ups, brake jobs (I rarely use my brakes). The maintenance schedule tells you to check your tires, your fluid levels and your wiper blades. That’s it. And you don’t even have to do that, because your car will TELL you if something is amiss…which it did several weeks ago, with an alert on my screen that the front passenger airbag needed attention, leading me to my second experience, service via phone and wifi.
Although the service rep certainly gave it her all, we ultimately concluded that I needed to bring the car in. Still, our time together wasn’t a waste because I learned that you “reboot” by simultaneously pressing both scroll buttons on the steering wheel, a handy thing to know. (Yes, I also could have read the manual, but what fun is that?)
After the technician determined it was safe to drive, I headed for one of the two Tesla Service Centers in New Jersey, my third experience. Lucky for me, it is a mere 17 miles away.
The loaner I was given was another Model 3. If they had been smart, they would have given me an S, so I could notice all the cool things THAT model had that my 3 didn’t. Instead I got a “standard” 3, which made me congratulate myself on the wisdom of my choice. One difference that I noticed immediately were the shiny metal pedals. I figured those were what you got when you bought the cheaper “standard” model. Nope. I subsequently learned were PERFORMANCE pedals, available for $150 from the Tesla Store. As I mentioned earlier, I RARELY need to use the brake, and I only use the accelerator when I’m not in self driving mode, so I can’t comprehend why ANYONE would pay more for shiny pedals. Does it make the car go faster? Does your foot grip the pedal better? Maybe it’s a guy thing? Speaking of “guy things”, I discovered the car was set to “chill” mode, which prevented me from driving like a 17 year old, experiencing the power and grandeur of a Tesla for the first time. (Okay, that was definitely sexist. There are certainly female speed demons out there.)
It turns out that the problem was with the front passenger seat, which had to be replaced, so a new seat had to be ordered and delivered. The Tesla App on my phone kept me updated on the expected completion date. How wonderful not to be subjected to the annoying prompts on an Interactive Voice Response System: “Press 1 if you want to buy a new car, press 2 if you are considering killing yourself so you don’t have to listen to this annoying music while you wait for what feels like hours…” Another easy, positive experience.
I can’t report back on the fourth experience, road service, because so far I haven’t needed it. I’m thinking that a flat tire might be likely reason for summoning help. Teslas do not come equipped with a spare tire in the trunk, although you could probably buy one if you so desired. I definitely don’t desire, because I haven’t ever changed a tire in my life, and I have no intention of starting now. But for those who have the “do it yourself” itch, there is also something that you can buy from the Tesla store (which will be discussed in a future post). If I DO use road service, you can count on me to report back.
Bottom line, as I approach my first year of ownership (March 5th is our anniversary), I have to give high marks to Tesla for service, especially because of the need to access it infrequently.
Destination NOW 