Tag: lost luggage

Spain and Portugal Adventure Travel

The photo above shows the itinerary for this trip. Ignore the boxes. I’m not doing a pre or post trip this time.

The name of my favorite tour company is Overseas ADVENTURE Travel, and so far, it’s living up to its name! The tour promises participants will have “learning and discovery” experiences and so far I’ve had both.

I now know how to shop for ropa interior (underwear), how to translate sizes (take your US size and add 32, so a size 8 becomes size 40). I learned to never EVER buy “Brazilian” underwear, how to pay for a bus ticket to the airport (credit card, paid ON the bus) how to get thru the “Do Not Enter” doors at Bilbao airport ( wait for someone to leave and dash thru).

I came to this knowledge when I arrived in Bilbao and my AirTag told me my luggage was still in Munich.

Why, oh why did I check luggage? Well…

In the past, connections in parts of Europe, especially Germany, have been a tad unpleasant. I hate it when my plane parks far from the terminal. I have to walk down the rollaway stairs, carrying luggage, then get stuffed into a bus, which drives for 5 to 10 minutes to get to the terminal. On past occasions, the escalators weren’t working, so I had to carry my bags up several flights of stairs.

As a bonus, if I checked a bag, I could bring enough clothes so I wouldn’t have to do laundry. I would also have room for a bathing suit so I could enjoy any hot tubs I encounter along the way. Checked bag it was. Thankfully, I had the presence of mind to include my AirTag, just in case.

I’ll admit it. I was feeling a little smug while I was walking down 4 flights of stairs (with only a light backpack) to the crowded bus that would drive us to the plane that would take us to Bilbao. That feeling was QUITE short lived!

But at least I had the good sense to arrive a day before the tour started, because I spent HOURS of my first afternoon on the phone getting bounced between United ( Newark departure) and Lufthansa (Bilbao arrival). I’ll spare you the details, mainly because I don’t want to relive them, and also because they are bone crushingly boring.

But I WILL share this important tip: ALWAYS check your baggage receipt. Had I done so in Newark, I would have noticed that it said “Munich”, not Bilbao. So because I missed that important detail, it was determined that I was at fault and my bag would NOT be delivered to the hotel. Instead, I would have to go to the airport to fetch it.

And here’s another tip: ask to speak to a supervisor or manager as soon as you hear the same unhelpful info for the second time. I certainly wish I had.

Just about every situation has an upside, if you look hard enough. So I did. Here’s what I came up with: In addition to my various “learnings” described earlier, I might not otherwise have been out so early on a Sunday morning. I LOVED my early morning walk and I felt like such a big girl riding the bus all by myself.

Plus, I got to buy a Disney tee shirt that doubles as a nightgown. In case you don’t read backwards, that says “Ratatouille”. NO photos of Brazilian “ropa interior”. You’re welcome.

I was back early enough from my airport jaunt to join my new friends Pam, Barbara and Camille for a walk along the river.

Bilbao is a WONDERFUL city, with lots of green space, playgrounds, artworks and pedestrian walkways.

The playgrounds had unusual, imaginative structures
The many bridges are all beautiful in different ways.

The other three ladies wanted to explore churches and cathedrals, but since I’ve already exceeded my lifetime quota for such structures, I ambled on down to the Guggenheim. I had just enough time before our afternoon boat ride to explore the exterior of this amazing building.

Yes, that puppy is made entirely of different flowers
I took another photo of this sculpture from the boat. Which do you prefer?

I highly recommend the 1 hour boat ride for anyone who is interested in architecture. There is a QR code on the back of all seats on the boat. If you scan it with your phone, you have access to a narrative (in your chosen language), describing what you are viewing while you pass by on the boat ride.

The Guggenheim as seen from the boat, coming
And going
I loved the tiger atop a building

There was a “girl from Ipanema” type of story about this crane. I THINK it went something like this: Everything would stop so that men could stare when a certain young girl came across the river 4x a day to operate the crane. They should have written a song…

There was a whole lot more to day 1, but I’ve done enough blogging for today.

The Science Experiment Continues

In my last post, I blogged about jamming a month’s worth of apparel into my carry on. But can I do better? What about just a backpack? What about just a backpack that was initially intended to accompany a carry on? Well, we shall find out, because Lufthansa lost my luggage. How could that be, you wonder? Isn’t the point of a carry on that you carry it on to the plane so that it is always close to you? Wonder no more, because I’m going to tell you.

When I learned that my connecting flight had been changed because of snow in Frankfurt, I envisioned several inches of wet slush. Jetways are not guaranteed in Frankfort. Sometimes you have to walk from the plane down steep metal stairs, to a bus that drives you to a door where you find yet more stairs, and if you are lucky, a working escalator. Carrying 26 pounds, plus backpack, through all that was not an appealing prospect. So, I checked said bag. But only to Frankfort. I’m no fool. What if the snow was so bad I was stuck overnight in Frankfort? I’d definitely want my jammies.

I was feeling pretty good about my decision as I walked down the stairs and onto the bus (yep, no jetway– but not much snow), but those feelings quickly evaporated as I watched bag after bag arrive. None of them being mine. How could you lose a bag that got on a plane in Newark, that landed in Frankfort? The list of life’s mysteries just got one item longer.

Here’s what immediately went through my jet lagged mind:

  • good thing I bought travel insurance
  • For once in my life, I have a complete record of everything my bag contained. Who knew blogging could be so very helpful?
  • Everything that is not easily replaced is in my backpack: my iPad, iPhone, chargers, camera, passport, money and charge cards
  • I’m so glad I only checked the bag through to Frankfort, because when Lufthansa changed my flight they put me on TAP Portugal. Can you imagine what a nightmare it might have been trying to figure out which airline was responsible for losing my bag? I know Lufthansa is responsible, and more importantly, so do they.
  • Let’s see how I do with this challenge. I only have the clothes that I am wearing and no toiletries. Snacks and a flight pillow aren’t all that helpful now, but the Motrin may come in handy.
  • Will my Amazon Prime work for deliveries in Portugal?

The line for customer service at Lufthansa was surprisingly short. When I asked the rep about the probability my bag would be found the same day, she said it was slim. So, since I was only going to be in Lisbon one night, I gave her the address of my hotel in Beja. She said they would call and email me with updates.

So what little pearls of wisdom can I share from my science experiment?

  • Lisbon has amazing malls, and the staff there actually HELP you, which was important in figuring out my size. I didn’t have the time or the energy to try things on. In Italy, I was saddened to learn only “molto grosso” fit; in Argentina, it was “muy grande”. In Lisbon, I was “medium”.
  • I didn’t need to know Portuguese to translate this sign. Bet you can figure it out too.
  • I CAN get by with one change of underwear, just not THIS one…
  • A tee shirt is still great for sleeping, just like in college
  • Next time, put an adapter in my backpack. Luckily, the mail had an electronics shop, but you can’t always count on that, plus they aren’t cheap – €20 or about $25 for a basic model.
  • My toiletry essentials are toothpaste (the hotel gave me a tiny tube but it tasted terrible), deodorant, a comb and brush
  • Shampoo works fine as laundry detergent
  • Although my underwear was perfectly dry by morning, my shirt was not. Wrapping it in a towel did NOT work. I tried the hair dryer, but it kept switching off after a few minutes. The front desk explained it was a “safety feature” to keep it from overheating. Good thing I kept the plastic bag from my shopping extravaganza for my damp shirt.
  • Not all hotels supply conditioner. It is wise to read labels so you don’t put body lotion in your hair
  • Conditioner DOES make a difference
  • In the future, avoid Frankfort airport. The gate for my flight to Lisbon changed THREE times.
  • Losing luggage caused my adrenaline to kick in. I was able to go without sleep for over 40 hours, then wake up completely jet lag free. Despite that happy side effect, I do NOT recommend you voluntarily replicate this experiment.

Bet you’re perched on the edge of your recliner, wondering how this saga ends? How long will our heroine have to wear the same corduroy pants and Keen sandals with socks? Are her air-cooled, memory foam Sketchers gone forever?

The good news? I got an email Saturday at 6 PM telling me the bag had arrived in Lisbon. The bad news? There was no way for me to get in touch with the courier to tell them to bring it to my Lisbon hotel. No phone number, no email address. The courier promised that EVENTUALLY it will make its way to Beja. I figure I can last a couple more days with what I have.

DRUM ROLL, PLEASE…

It’s ALL good. My bag arrived in Beja before I did. Not only that, but it was waiting for me in my room, so I didn’t have to carry it up a flight of stairs in this elevator deprived hotel.

Lufthansa has not mentioned any compensation for delayed baggage, however I have saved my receipts, and so far, they owe me €99.90, or about $125. Travel Insurance would cover up to $100, but I’m going to call Lufthansa customer service to inquire where I should send my receipts and how long before I’m reimbursed.